Refunds and Returns Policy

Effective Date: June 11, 2024

Thank you for shopping at Paws.Pause.Play! We strive to ensure your satisfaction with every purchase you make from our website, pawspauseplay.com. However, we understand that sometimes returns and refunds may be necessary. Please read our policy carefully to understand your rights and obligations.

1. Returns

If you are not entirely satisfied with your purchase, we’re here to help! You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Initiation of Return

To initiate a return, please contact our customer support team at pawspauseplay@gmail.com or call us at [phone number]. Please provide your order number and the reason for the return. Our customer support team will guide you through the return process and provide you with a return shipping label, if applicable.

3. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

5. Exchanges

If you wish to exchange an item for a different size or color, please contact our customer support team. We will guide you through the exchange process and ensure that you receive the desired item promptly.

6. Contact Information

If you have any questions about our Refunds and Returns Policy, please contact us at:

• Email: pawspauseplay@gmail.com
• Address: 19300 E 12 Mile Rd, Apt 7, Roseville, MI, 48066

We value your satisfaction and are committed to providing excellent customer service. Thank you for choosing Paws.Pause.Play for your pet supply needs!

Paws.Pause.Play